Care and privileges
For free during 14 days
Get free accessories or discount
All you need to know
What is IQOS?
We move forward, we IQOS
Discover the science

Try IQOS your way
Discover more
Real tobacco, real satisfaction.
Care you can count on
Care and privileges
For free during 14 days
Get free accessories or discount

Discover the referral program
Get free accessories or discount on your device
Warranty
Does my IQOS have a statutary warranty?
Yes. Your device has a two years statutary warranty.
How long does my statutary warranty last?
Please contact our Customer Care Team, they will let you know if you can use your statutary guarantee for the issue you are facing with your device. Our agents are available from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.
How can I claim the statutary warranty?
Please contact our Customer Care Team, they will let you know if you can use your statutary guarantee for the issue you are facing with your device. Our agents are available from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.
If I have any questions, who should I contact?
Our Customer Care Team answers with pleasure to all your questions from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.
Does my IQOS have a statutary warranty?
Yes. Your device has a two years statutary warranty.
How long does my statutary warranty last?
Please contact our Customer Care Team, they will let you know if you can use your statutary guarantee for the issue you are facing with your device. Our agents are available from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.
How can I claim the statutary warranty?
Please contact our Customer Care Team, they will let you know if you can use your statutary guarantee for the issue you are facing with your device. Our agents are available from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.
If I have any questions, who should I contact?
Our Customer Care Team answers with pleasure to all your questions from Monday to Friday 8am-5pm. Feel free to reach out to us by phone 0800 20 22 22, by email [email protected], by livechat in our website or by our Facebook page IQOS Réunion.