Program Support Conversion
I’m new to IQOS. Can I get help?
We know trying something new can be a challenge, but we’re here to make switching to IQOS easy and enjoyable. When you choose IQOS, you’ll get your own personal coach – they’ll be by your side to get you started with your IQOS device and answer your questions via phone, email, instant messaging or video – whatever you prefer. It’s completely free.
From explaining how to clean your IQOS device, to sharing tips whenever you need them, our highly trained IQOS Coaches accompany and motivate you at every step of your journey.
I’m not sure if IQOS is for me. Can I try IQOS before I buy it?
Yes. You can try IQOS for free during 14 days. You'll have your own personnal expert to help you to switch to IQOS, a better alternative than cigarette.
Who can enroll in this program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!
How can I enroll in the IQOS personalised assistance program?
Get in touch with our Customer Support Monday to Friday from 9am to 4pm by phone 0800 20 22 22, by email [email protected], through our livechat or Facebook page IQOS Réunion.
I’m new to IQOS. Can I get help?
We know trying something new can be a challenge, but we’re here to make switching to IQOS easy and enjoyable. When you choose IQOS, you’ll get your own personal coach – they’ll be by your side to get you started with your IQOS device and answer your questions via phone, email, instant messaging or video – whatever you prefer. It’s completely free.
From explaining how to clean your IQOS device, to sharing tips whenever you need them, our highly trained IQOS Coaches accompany and motivate you at every step of your journey.
I’m not sure if IQOS is for me. Can I try IQOS before I buy it?
Yes. You can try IQOS for free during 14 days. You'll have your own personnal expert to help you to switch to IQOS, a better alternative than cigarette.
Who can enroll in this program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!
How can I enroll in the IQOS personalised assistance program?
Get in touch with our Customer Support Monday to Friday from 9am to 4pm by phone 0800 20 22 22, by email [email protected], through our livechat or Facebook page IQOS Réunion.