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Care you can count on. Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Try

Try IQOS your way

Get support

Care you can count on

Referral program

Discover the benefits

Try

Get support

Referral program

New IQOS device in its packaging

Try

In-store guided trials, device lending,, guidance and support.

Try IQOS at home

Try an IQOS device at home for 14 days and discover the taste of real tobacco heated, not burned.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

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Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services
*Services available upon device registration. Terms and conditions apply.
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Referral program

Disover our referral program ! Share your IQOS code to your friends and get some free accessories or discount on your IQOS 3 DUO device.

Know more

Terms of the referral program

Got a question?
Find the answer in our FAQs.

FAQs

Want to chat?

We’re here for you in-store or at your fingertips.
Monday to Friday 8:00 - 17:00

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Store locator

Find a local IQOS shop with our store locator.

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Phone

Give us a call on 0 800 20 22 22 (free).

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We promise to get back to you as soon as possible.

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