Care you can count on. Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

New IQOS device in its packaging


In-store guided trials, device lending,, guidance and support.

Brilliant gold IQOS 3 DUO next to a silver smartphone

Get support

Get all-round support from the moment you choose IQOS.

*Services available upon device registration. Terms and conditions apply.

Referral program

Disover our referral program ! Share your IQOS code to your friends and get some free accessories or discount on your IQOS 3 DUO device.

Want to chat?

We’re here for you in-store or at your fingertips.
Monday to Friday 8:00 - 17:00

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Store locator

Find a local IQOS shop with our store locator.

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Give us a call on 0 800 20 22 22 (free).

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We promise to get back to you as soon as possible.

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Visit our page and chat to an IQOS expert