IQOS International Assistance

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A gold IQOS DUO device on an orange copybook

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Your device might already be registered , but if it’s not, contact your call center to benefit from our international assistance service, when you're away.

Contact the call center

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Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Try IQOS your way

Try IQOS your way

IQOS 3 DUO

Discover the referral program

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 40 countries

There for you as you travel