Get to know your IQOS device
How do I store my IQOS device?
Keep your IQOS device away from water, direct sunlight and heat.
We suggest you don’t leave your IQOS device for extended periods of time in a hot place, such as inside a car, as this could damage the battery or electronics inside.
What should I do if my IQOS device is not working?
If your IQOS device isn’t working, you can reset it.
Still no luck? We’re here to help - get in touch with our Customer Support available from Monday to Friday from 8 am to 5pm. Give us a ring at 0 800 20 22 22, write us at [email protected], or contact us via livechat in our website ou via our page IQOS Réunion in Facebook.
Is IQOS a safe electronic device?
The IQOS Holder and Pocket Charger are designed to be safe electronic devices, when you follow the instructions in the User Guide.
They both comply with the EU consumer electronic safety requirements, shown by the “CE" (European Conformity) symbols on the packaging. You’ll find more details in the User Guide.
How do I store my IQOS device?
Keep your IQOS device away from water, direct sunlight and heat.
We suggest you don’t leave your IQOS device for extended periods of time in a hot place, such as inside a car, as this could damage the battery or electronics inside.
What should I do if my IQOS device is not working?
If your IQOS device isn’t working, you can reset it.
Still no luck? We’re here to help - get in touch with our Customer Support available from Monday to Friday from 8 am to 5pm. Give us a ring at 0 800 20 22 22, write us at [email protected], or contact us via livechat in our website ou via our page IQOS Réunion in Facebook.
Is IQOS a safe electronic device?
The IQOS Holder and Pocket Charger are designed to be safe electronic devices, when you follow the instructions in the User Guide.
They both comply with the EU consumer electronic safety requirements, shown by the “CE" (European Conformity) symbols on the packaging. You’ll find more details in the User Guide.