Welcome to IQOS Care!

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Start my firmware upgrade

Discover the benefits when referring a friend.

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Try IQOS at home during 14 days.

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Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll do the necessary to solve your problem.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* once, so you can continue enjoying your IQOS moments with one less thing to worry about.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Something we haven’t covered?

There are several ways you can reach us.

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Use our
live chat

Let's chat

Chat to our personal coaches in real time. They’re available Monday to Friday from 9am to 4pm. Just give them a message and they’ll say hello within seconds. 

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Facebook us

Our Facebook Page

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

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Send us
a mail

Email us

Write to us. Our inbox is never too full.

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No question
is too small

Look through our FAQ

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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Give us
a ring

Get in touch

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.