Welcome to IQOS Care!
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* once, so you can continue enjoying your IQOS moments with one less thing to worry about.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Something we haven’t covered?
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available Monday to Friday from 8am to 5pm. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Write to us. Our inbox is never too full.
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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.