Your very own personal coach
A helping hand in getting to know IQOS.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Something we haven't covered?
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available from Monday to Friday 8am to 5pm. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Write to us. Our inbox is never too full.
is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.