English

Which IQOS can we help you with?

Your first steps with IQOS 3 MULTI

iqos 3 duo icon iqos 3 duo icon

IQOS 3 DUO
iqos-3-multi icon iqos-3-multi icon

IQOS 3 MULTI
IQOS 2.4 PLUS icon IQOS 2.4 PLUS icon

IQOS 2.4 PLUS
Getting started with your IQOS 3 MULTI
  1. Press the button on your IQOS 3 MULTI for one second until you see a light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the IQOS AC power adaptor and cable.
  2. Open the lid, gently insert a stick into the device, being careful not to twist.
  3. Press and hold the button until you feel a vibration. When the light stops flashing and you feel your device vibrate twice, it's ready to use.
  4. When the light turns off, your IQOS experience is over. Remove the HEETS stick and recharge your device, so it's ready for next time.

 

 

Charging your IQOS 3 MULTI
  1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
  2. If it's out of charge, plug it into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.
  3. When you see the full bar light, your device is ready to use again.
Cleaning your IQOS 3 MULTI
  1. Wait for your IQOS 3 MULTI to cool down then slide the cap off.
  2. Tap out any loose tobacco then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

 

Tips from us, to you

Inserting your sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your  stick into your IQOS 3 MULTI, don't twist or force it in.

Watch our Quick Start video

Keeping on top of your battery power

Charging your IQOS 3 MULTI daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

Starting up your IQOS 3 device

Press and hold the button once, then release. Once the light stops flashing, it's ready to use.

Watch our Quick Start video

That’s not all. There’s more useful information in our IQOS 3 MULTI User Guide.

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 3 MULTI User Guide.

Something we haven't covered?

There are several ways you can reach us.

Chat icon

Use our
live chat

Let's chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 9am to 4pm. Just give them a message and they’ll say hello within seconds. 

Thumbs-up icon

Facebook us

Our Facebook Page

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

Email icon

Send us
an mail

Email us

Write to us. Our inbox is never too full.

Twitter icon

No question
is too small

Look through our FAQ

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Phone icon

Give us
a ring

Get in touch

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.