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IQOS 3 MULTI Troubleshooting and Tips.

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IQOS 3 DUO
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IQOS 3 MULTI
IQOS 2.4 PLUS icon IQOS 2.4 PLUS icon

IQOS 2.4 PLUS

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

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Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Rapid Replacement under statutory warranty

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll do the necessary to solve your problem.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* once, so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Something we haven’t covered?

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Look through our FAQ

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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Get in touch

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.